Terms of Trade for Sale and Shipping

Issued February-1-2018

 

1.      All prices are daily prices without obligation and include German sales tax.

2.      Orders are accepted by telephone, fax, mail or internet. Please use the original DKW part numbers and transmit bike type (model), as well as chassis and engine number.

3.      Means of payment: Prepayment by bank transfer; inside Germany in addition direct debit or cash on delivery; credit cards are not accepted.

4.      Shipments are processed on costs and risk of customer. A shipping and handling fee will be added to each order and includes postage, packing material, cash on delivery fee if applicable, and a minimum 1,50 Euro work lump-sum.

5.      By law, customers within the European Union can return parts ordered within 14 days, see instructions below. Excluded are: Customized parts, parts which have been already integrated, parts not originally packed, electronic parts, and batteries. Returned items have to be shipped with shipping costs paid by the sender. Freight collect shipments will not be accepted.

6.      In case of qualified complains we offer a free replacement or give a credit note. For returns on goodwill the customer may be charged costs for re-storage at 10% of the item value. Return fees and costs for technical checks have to be paid by the customer. Returned items have to be shipped with shipping costs paid by the customer and on his own risk. Freight collect shipments will not be accepted.

7.      We are not responsible for loss, non-usability or damages caused by the use of our parts. Delayed complains, self-repair attempts or wrong handling will exclude any warranty. Reproduced parts which require a design or technical certification when used alone or as part of an assembly which requires technical certification, are produced for demonstration purposes, only. Although these parts are fully functional, the operating license will be void when using these parts. The possibility of a single technical approval has to be requested at the responsible government department by the customer individually.

8.      Repair orders for engines and vehicles: In case of a warranty repair engines or vehicles have to be delivered to our location. Transport has to be paid by the customer. Additional claims exceeding the repair itself are excluded.

9.      Earlier offers become void with publishing our latest catalogue.

10.   These Terms of Trade replace any older version. Terms of Trade apply for all orders.

11.   Inefficacy of single terms does not touch the validity of all other terms.

12.   Place of fulfilment and place of jurisdiction is the location of the company (69502 Hemsbach, Germany).

 

Instruction to the right of withdrawal according to the Distance Selling Regulations

If you order from us under a purchase contract goods that are delivered in one shipment, the following conditions apply: The revocation period is fourteen days from the day you or a representative named by you who is not the carrier have taken physical possession of the goods.

If you order from us goods which can only be delivered as partial shipments, the following conditions apply: The revocation period is fourteen days from the day you or a representative named by you who is not the carrier have taken physical possession of the last commodity purchased under the contract.

You bear the direct cost of returning the goods.

The right of withdrawal does not apply to contracts for the supply of goods that have been customized or are specially made to customer specifications or are not suitable for a return due to the condition of goods.

End of revocation instruction